Access Statement

Transport and Location
The Feathers Hotel has a private car-park and we are happy to offer assistance with unloading suitcases to all guests.
Ledbury has a railway station with links to trains throughout the county.
Buses stop near the hotel and again have access to routes near and far
.
Main Entrance and Reception Features
A ramp has been created from the High Street into the hotel (a very gentle incline) and the hotel’s double doors open to provide wide access. There is a bell on the door to gain access if the guest has difficulty opening the door.
Our ground floor is level throughout the reception and bar area. . All doors, entrances and corridors are wide enough for wheelchair/zimmer frame/pushchairs.
There are seats for guests who may have to wait to be attended to, with a low reception desk for check in, queries and settlement of accounts.
We have no public phone in reception but guests are welcome to use the telephone in reception in an emergency. There is a large ground floor unisex toilet with grab-rails and low wall-mounted sink which is designed for the use of disabled guests. This is situated at the entrance to Fuggles with no steps from the outside of the hotel

Accommodation
The Feathers Hotel does not have any ground floor bedrooms nor purpose built disabled bedrooms. Bedrooms are situated on the first and second floor of the hotel.
Access to bedrooms is by one flight of stairs either those at the front of the hotel or those at the rear of the hotel.
All rooms are clearly signed and a member of staff will guide guests to their rooms at whatever time of day or night they need help.
Assistance dogs are welcomed.
Room service is available throughout the day with an appropriate menu being available.
There is a telephone in every bedroom for internal and external use.

Restaurant - Fuggles Brasserie
Access to Fuggles Brasserie is from the hotel car park and has no incline or steps. This spacious restaurant is assessable to wheelchair users, certain tables are designated for this purpose.  
Restaurant - Quills
Access to Quills Restaurant is via the hotel main entrance and lounge.  There are two steps down into this restaurant. We are sensitive to requests for quiet tables, well-lit tables and special seating for children. Menus are clearly typed and can be read to the guest on request. Chef can usually adapt meals for special dietary requirements.

Fire Safety
We ask that those guests who might need assistance, in the case of a fire or evacuation of the hotel, discuss their requirements with a member of staff. We shall do all we can to help.

Although we have tried to be as accurate as possible and include as much detail as we can in the statement, we are always willing to give more information on any aspect of this hotel or discuss specific requirements with prospective guests.